01782 753 960

WHY DO YOU TAKE A DEPOSIT?

On booking any appointment, we have unfortunately had to introduce the payment of a deposit. 

Self Funding Patients: The deposits are non-refundable and will be taken off the total appointment cost on the day.

Insured Patients: Deposits will be refunded upon receipt of payment from your insurance company. If you have any excess on your policy we will take this from your deposit.

The depostis serve two main purposes:

1. Our clinics are extremely busy and we try to keep waiting lists to a minimum. If a patient fails to attend their appointment, we end up with a vacant slot that we could have offered to another patient. The deposit is taken to discourage last minute cancellations/changes.

2. We strive to keep our prices at a reasonable tariff which is affordable to all patients. In order to do so, we run all aspects of our clinics as efficiently as possible. If a patient does not attend for a booked appointment we have a doctor, nurse and clinic room standing empty. These costs still have to be paid regardless and are added to our overheads. The deposit helps cover the clinic costs if a patient fails to attend.

For insured patients we still ask for a deposit as, should you not attend, insurance companies will not pay a non-attendance fee.

We ask for £50 deposit when booking an initial consultation and £300 deposit when booking treatment. The remaining balance is due on the day of your appointment.

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If you wish to rearrange an appointment this must be done so according to the below time frames otherwise unfortunately a fee will be charged. 

Treatment Appointments
To rearrange, please let us know at least 2 weeks before your appointment date otherwise your deposit will be retained.  

Consultation Appointments
To rearrange, please let us know at least 1 week before your appointment date otherwise your deposit will be retained. 

Follow up Appointments
To rearrange, please let us know at least 1 week before your appointment date otherwise a deposit will be retained. 

All deposits are non-refundable. 

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Should you have any questions regarding our policy on deposits please do not hesitate to contact us on 01782 753 960 or patientcare@veincentre.com.

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