Letters of Thanks

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“Dear Dr. West,

Some 10 weeks ago, I was treated at your Vein Clinic. I was conscious of the difficulties you were working under with the Covid 19 pandemic. I am writing to tell you how pleased I have been with the outcome of the intervention. I was impressed by the standard of care given at the original consultation, the explanation of the treatment and the way the aftermath was handled when the “lockdown” delayed the intervention. When work began again, the kindness and consideration given to a very apprehensive patient at the time of surgery.

More than 2 months later, I am more than pleased with the outcome. What has happened to me can be summarised by this: I rarely wore a dress and would do so only with dark tights to hide my varicose veins on essential occasions. Now, for the first time for many years, I have purchased a number of dresses and wear all regularly. Please accept my most grateful thanks for your kindness and the consideration of your excellent staff.

Yours Faithfully,

GL”

“Dear Dr D West,

I am writing to express my gratitude and heartfelt thanks to the staff involved in my care.

I attended the Manchester clinic on the 6.7.18. I was immediately impressed with the calm and friendly receptionist Georgina on our arrival. I then was introduced to the lovely nurse Liz Jellyman who put me at ease straight away. The consultant that I saw was Mr D Dodd who listened to my concerns regarding the pains and colour changes I was experiencing in my left inner thigh and foot. He examined me, performed a scan and then afterwards described why I was experiencing these symptoms and the procedures available for me. I never felt the appointment was rushed in any way and all my questions were answered fully. It was a very calm and relaxing appointment in a lovely clean setting and décor.

My first procedure was planned for 31.8.18 and I was frightened, I must note I am a nurse and hate being on the ‘other side’. Both Mr Dodd and Liz were absolutely fantastic in dealing with my fears and put me at ease straight away, Georgina the receptionist must’ve recognised how frightened I was as within a few seconds of me arriving Liz was there offering her support from the onset.

My subsequent visits were nothing like the first at all. In fact I think I was very relaxed on my last visit.

Reflecting on this experience, I wish I had come to see your team years ago. The heaviness and the pain in my thigh has totally gone which was my main complaint but I am equally pleased with the cosmetic result. I feel a different person, I hadn’t realised how much my legs were affecting my life, my moods and my wardrobe!

Please pass on my most grateful thanks to your team and for changing my life.

Yours sincerely,

Colette Cheshire-Beeson”

*As per below, patient consented:

“Dear Dr David West,

It was a pleasure to write to personally thank your team. Their care, compassion and professionalism was outstanding and not something you can learn on a course, that came from them as individual people.

You have my consent to use any of my correspondence to publish as you wish including my name.

I also give consent for prospective patients to contact me if they wish.

May I thank you and your team again and wish you all a Merry Christmas and New Year.

Yours sincerely,

Colette Cheshire-Beeson”

“Dear Mr Dodd

I just wanted to thank you and your team at the Manchester Veincentre for diagnosing and treating me efficiently for my leg problems. I had struggled with cramps and aching in my legs for more than 12 months prior to your diagnosis and was avoiding long walks because of the discomfort that I would suffer.

The procedure has given me better circulation and strength in my legs, allowing me to get out hiking just under 14 days after the procedure. I am already feeling much more energetic and active and able to tackle hikes that I would have previously avoided. I am pictured here at the top of Snaefell on the Isle of Man.

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I would recommend this process to anyone who is having leg circulation issues and am amazed how quickly the recovery process is. Thanks again for your help.

Kind regards

Regards MN”

Consent received to publish email and photo


“I am writing to thank you for the recent treatment to my leg veins. Some years ago I had similar problems with my other leg and had injections and surgery as an inpatient in hospital. The process was uncomfortable, the recovery time was lengthy and I still have scars. I was a little apprehensive about the treatment you offer as it is still relatively new in this country but decided to give it a try.

From the explanation you gave me on my first visit and the comprehensive paperwork about the procedure, to my check up visit yesterday, everything went exactly as was predicted. The operation itself was nothing like as uncomfortable as I thought it might be and the friendliness of everyone there made it almost interesting to follow. The best thing was being able to go straight home and carry on as normal. As you predicted, slight pain/soreness on the fifth day (and the bandage felt tight at the end of the week) but nothing more than that. I was amazed at how painless the whole thing was and would recommend the procedure to anyone- so much better than going into hospital. I also appreciated the phone call after a few days to ask how I felt and if I had any problems ( I didn’t of course).    

Although I could have simply written a short “Thank you” I felt by going into some detail you may show this letter to anyone who may be a little hesitant.
Many thanks again.
PH”

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