01782 753 960

TERMS & CONDITIONS

Website Terms and Conditions

By accessing this website, you signify your acceptance to the following usage Terms and Conditions.

Information about Veincentre and Relevant Terms

This website is provided and operated by Veincentre Ltd, a company registered in England and Wales (registration number 04783294) with registered office at Unit 6, Lyme Vale Court, Parklands, Newcastle Road, Stoke on Trent ST4 6NW.

If you have any questions regarding this website, please contact:

Katherine West
Veincentre Ltd
Unit 6, Lyme Vale Court
Parklands
Newcastle Road
Stoke-on-Trent
Staffordshire
ST4 6NW

FAO: Katherine West
enquiries@veincentre.com


Accessing Our Website

Veincentre has made all reasonable efforts to ensure that the contents of this website are true and accurate in all material aspects. We cannot guarantee that the website will be error-free, omission-free, uninterrupted or without delay. If our site is unavailable at any time we will not be liable. We may restrict access to some or all of our site, or limit access to users who have registered with us.

Whilst Veincentre makes all reasonable attempts to exclude viruses from the website, we cannot guarantee that the website will be virus free and accept no liability in the unlikely event that the website is not virus free. Prior to downloading information from this website, we advise you to take appropriate safeguards.


Updates to the Site

We aim to update the site on a regular basis and as such the content may change at any given time. Due to the changing nature of laws, regulations and our site content, please ensure that you regularly this Privacy Policy. We kindly ask you to contact us if you notice any problems with the site or site content.


Copyright

The content of this site belongs to Veincentre. No part of its content may be used without express written permission from Veincentre.


Data Protection

Veincentre strives to comply with the terms of the Data Protection Act and the NHS Confidentiality Code of Conduct.

If you have any concerns regarding data protection at Veincentre, or would like any further information please contact our Head Office on 01782 753 960 or email patientcare@veincentre.com.


Information Commissioner’s Office

If you still have concerns about the processing of the information or your rights as an individual, please visit the ICO (Information Commissioner’s Office) website: www.informationcommissioner.gov.uk.


Email enquiries

If you contact us via email, or through any of Veincentre’s web contact forms, we will respond back to your email address unless you specifically request that we convey it through a different medium e.g. by post. Whilst we make every effort to ensure our Internet infrastructure is secure, email is inherently unsafe and we can take no responsibility for transmitting data electronically.


Processing your enquiries

Medical details you send to us electronically for assessment of your condition, arrangement of appointment or any other purpose may be transmitted to Consultants with admitting rights at the Veincentre for their professional opinion.

By sending us your details, health records etc. you consent and accept that it may be necessary for us to forward these clinical details electronically or in other formats.


PRIVACY POLICY


What is Veincentre’s Privacy Policy?

Veincentre (“We”, “Us” or “Our”) are committed to protecting and respecting your privacy.

This privacy policy (and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this document carefully. It can be found at the bottom of every page of our website. Any changes to this policy will be posted on this page.

By accessing, browsing or otherwise using this website and/ or providing your data and/ or information, you are confirming that you have read, understood and agree to this policy. Should you disagree with any part of this document, you should not use it. For further information, see below section Information entered onto the Veincentre website.

Veincentre is a company registered in England and Wales (registration number 04783294) with registered office at Unit 6, Lyme Vale Court, Parklands, Newcastle Road, Stoke on Trent ST4 6NW.

We respect your right to privacy and promise to do our best to maintain it.

Veincentre complies with both data protection legislation and all medical confidentiality guidelines. We only collect, use, store, process and disclose personal information in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2011.

Personal information is any information that could or has the potential to identify you as an individual or provides information about you. Accordingly, we may hold and use information about you as a patient, or in any other capacity, for example, when you visit our websites, complete a form, access our services or speak to us.


Security of your personal information

We are committed to ensuring that your personal information is secure. In order to prevent unauthorised access or disclosure, or the loss, destruction or damage of information, we have put in place appropriate security measures.

We may use third party organisations on our behalf to support the essential delivery of our services for example to support our IT systems, the processing of payment details, the purposes of debt collection, transportation and storage of information and confidential destruction.

If the web page URL begins with HTTPS, or you see a green padlock symbol, this indicates that your data should be encrypted when it is sent from your computer to our server. Where a third party data processor is used, we ensure that they operate under contractual restrictions with regard to confidentiality and security, in addition to their obligations under the Data Protection Act.

Personal information you provide to us is held on a secure server in locked information centres and is encrypted wherever possible. Information is kept for as long as is reasonably necessary.


Information collected when you contact us to enquire about our services

When you contact us to enquire about our services, we will collect personal information about you to enable us to provide you with the information that you have enquired about. Information collected will be kept securely and only accessed by those individuals responsible for ensuring you are provided with the correct information about our services. 


Health Information collected during treatments and services

Where sensitive clinical information is collected it will be kept confidential and secure and will only be disclosed to and received from those individuals involved with your treatment or care, or to their agents and, if applicable, to any person or organisation who may be responsible for meeting your treatment expenses or their agents.

When attending an initial consultation at one of our clinics, patients are required to complete a Pre-Treatment Questionnaire. This questionnaire asks the patient to state whether they are happy for us to contact their GP. Any patient who objects to their GP being contacted must agree to the following statement:

I DECLARE THAT HAVING BEEN ADVISED THAT BEST PRACTICE DICTATES THAT MY GP SHOULD BE MADE AWARE OF ANY SPECIALIST TREATMENT. I HAVE DECIDED THAT I DO NOT WANT MY GP TO BE INFORMED ABOUT THE SERVICES BEING PROVIDED BY VEINCENTRE LTD. I WILL KEEP ANY CORRESPONDENCE ABOUT MY CLINICAL TREATMENT IN CASE I EVER NEED TO SHOW ANY DOCTOR IN THE FUTURE.  

Only clinical information will be passed to a patient’s GP unless we obtain specific patient consent to do so.

Information may be provided to external service providers and regulatory bodies for the purpose of clinical audit to ensure the highest standards of care and record keeping are maintained.


Research

Veincentre may participate in national audits and initiatives to help ensure that patients are getting the best possible outcomes from their treatment and care. We will use your personal data in order to monitor the outcome of your treatment by us. The highest standards of confidentiality will be applied to your personal data in accordance with data protection law and confidentiality. If this data is published, it will be in anonymised statistical form. Anonymous or aggregated data may be used by us, or disclosed to others, for research or statistical purposes and registered with such bodies.


Private Healthcare Information Network (PHIN)

We participate in initiatives to monitor safety and quality, helping to ensure that patients are getting the best possible outcomes from their treatment and care.

We are required to share records of the treatment that we provide with organisations including those appointed by government or by law, such as the Private Healthcare Information Network (PHIN).

The records that we share may contain personal information about patients, including you. The organisations with whom we share these records, like us, apply the highest standards of confidentiality to personal information in accordance with data protection laws and the duty of confidentiality. Any information that is published will always be in anonymised statistical form. This information will not be shared or analysed for any purpose other than those stated. Further information about how PHIN uses information, including its privacy policy, is available at phin.org.uk. We will be happy to print a copy for you if you prefer.

See also: Private Healthcare Market Investigation Order 2014


Information entered onto the Veincentre website

Please be sure to read this entire privacy policy before using or submitting information to the Veincentre website.

The Veincentre website is controlled and owned by Veincentre. By using the site, you agree to the terms of this Privacy Policy. Whenever you submit information via the site, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.


What personal information do we collect from you when you access our website and when?

We may collect and process personal information when you:-

We may also collect sensitive information about you related to your health that you have entered into a web form, emailed via our website or relayed in a telephone call to Head Office or one of our clinics. Please note that information sent through a web form enquiry or via email is normally unprotected until it reaches us.


The security of Information entered via the Website & Where We Store Your Personal Data

Data transmission over the internet is not completely secure and we cannot guarantee the security of your personal information or other data transmitted to or from our website; any such transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

The collection, use, and disclosure of data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. In these cases, we have implemented appropriate security measures in compliance with the EU Data Protection Directive to protect your personal information. By submitting your personal data, and in providing any personal and/or sensitive information to us, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.


Payment Transactions

We do not currently take any card details/ payments via our website.

Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.


How do we use your personal information provided through our website?

Your personal information will be kept confidential and secure and only used in connection with Veincentre services for the purpose for which it was collected and in accordance with our requirements under data protection legislation and clinical confidentiality guidelines. Sensitive information related to your health will only be used:

Any personal information you provide will be held for as long as is reasonably necessary having regard for the purpose for which it was collected.

We may use your personal data for some or all of the following reasons:


What do we do with any non-personal information collected when accessing the website?

Other non-personal information which you submit may also be collected to enable us to better understand our customers, improve our website, general marketing and to help provide a better experience of our services. We may also use other companies to set cookies on your website and gather cookie information for us – please refer to the information detailed below. From time to time we may also analyse Internet Protocol (IP) addresses or other anonymous data sources too.


Cookies

We use cookies on this website. This means that when someone visits www.veincentre.com standard internet log information and details of visitors’ behaviour patterns are collected. We do this to find out things such as the number of visitors to the various parts of the site.

We collect this information in a way which does not personally identify anyone.

Cookies are small encrypted text files that may be stored on your computer or other device by this website.

Elements of the Veincentre website use cookies for the following reasons:

You can adjust your web browser preferences to disable. To find out how to reject or restrict cookies you may find it helpful to visit www.aboutcookies.org. cookies (e.g. in Internet Explorer you can refuse all cookie by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.). Should you decide to reject cookies, the ability of the website to provide the service you request may be impaired and it may hinder the functionality and enjoyment of many websites, including this one.

A cookie in no way gives us access to your computer or any information about you, other than the data you chose to share with us. To find out more about cookies, including how to manage and delete them, visit www.allaboutcookies.org.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout


Marketing

Unless you have requested us not to, we may contact you by email, post, text message or telephone.

We may use your personal information to send you information about the services we offer which may be of interest to you. If you do not wish to receive such correspondence, please notify us by emailing us your name and email address to patientcare@veincentre.com with email subject Unsubscribe.


Third Party Websites

Our website may contain links to other websites. Once you have clicked on these links we do not have any control over the website at which you arrive and are therefore not covered by this privacy policy.  We advise you look at the privacy policy applicable to the website you visit which may differ from ours.

Social Networks

On the Facebook and Twitter applications you may have the opportunity to post various questions, reviews or other content.

Please note that you can change certain settings on Facebook related to the application through your account and privacy settings on Facebook.


Fraud

Information may be disclosed to others with a view to preventing fraud or to assist in police investigations in line with the Data Protection Act.


CCTV

Some of the clinics Veincentre operate out of may be surveyed by CCTV for the purpose of security and images and videos may be retained for a limited period.


Accessing and updating your information

You have the right to access any information we hold about you and to have it corrected if found to be inaccurate. If you wish to see the information held about you, please send a written request via post or email to Dr David West. Please note there is a £10 fee to obtain your records.

You may be asked for proof of identity to prevent others accessing your information. We will provide the information to you on paper within 40 days of receipt of your proof of identity and fee. We will explain the mean of any codes used.

Kimberley Russell
Veincentre Ltd
Unit 6, Lyme Vale Court
Parklands
Newcastle Road
Stoke-on-Trent
Staffordshire
ST4 6NW

FAO: Kimberley
patientcare@veincentre.com

If your details change or are incorrect, please let us know.


Changes to our Privacy Statement

We keep our privacy policy under regular review and as a result it may be amended from time to time without notice. As a result, we encourage you to review this privacy statement regularly.


Contact

If you have any questions about this privacy policy, please contact:

Katherine West
Veincentre Ltd
Unit 6, Lyme Vale Court
Parklands
Newcastle Road
Stoke-on-Trent
Staffordshire
ST4 6NW

FAO: Katherine West
enquiries@veincentre.com