Covid-19 Update

November 2020

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All our clinics remain open, following the Government’s announcement on the 31/10/2020 of a second Covid-19 lockdown. The government is keen that all medical treatment continues and that includes both urgent and routine care. We will be monitoring this daily and if anything changes we will be letting all our patients know. We are currently, in the process of contacting all our patients with the update.

Infection control is already a top priority of ours and we are taking all steps we can to minimise risk to our patients and staff. We are following, and will continue to follow the government’s advice, and are keeping abreast of all updates. We have had Covid-19 procedures in place since re-opening of our clinics in June and we update these accordingly. We thank all our patients for bearing with us and for the great feedback we have received regarding our Covid-19 procedures. To find out more about our Covid-19 procedures please follow the link – https://www.veincentre.com/covid/update/.

Is my appointment for varicose vein treatment still going ahead as scheduled?

All varicose veins appointments that have been booked are going ahead and we will be contacting all our patients with an update on this.

What happens if I want to cancel my appointment due to the second COVID-19 lockdown?

If you want to cancel or move your appointment to a later date of course you are more than welcome to do so. Please email us on patientcare@veincentre.com to let us know and we will get back to you regarding this. You won’t lose your deposit, we can either retain it on our system if you would like to book in for a later date or we will issue a full refund.

What happens with my follow up appointment if I am unable to attend during the second COVID-19 lockdown?

If you are due to attend a follow-up appointment, we want to confirm that although we advise patients that the follow up should be taken within 6-8 weeks of primary treatment, delaying this appointment will have no detrimental effect on your treatment. As over 99% of patients require foam at follow up, regrettably it will however mean that your treatment journey will be delayed and hence it will take longer to see the full results of treatment.

We usually insist upon patients attending within 4 months of treatment so that we can rescan their legs and confirm the EVLA treatment has been successful (i.e. fixed the underlying cause of the problems). We ask you to attend within 4 months as we offer a guarantee that, in the very unlikely event EVLA has not been successful, we will repeat this free of charge for you. In light of the circumstances, this guarantee will be extended until we can see you again.

Are you accepting new appointment bookings?

Yes, we are. Please email paitentcare@veincentre.com or call us on 01782 753 960 to find out more.

Online consultations

We are still offering online consultations, if you are worried about your varicose veins and worried about travelling during the second Covid-19 lockdown, then please contact us, this applies to any consultations which have been booked and for any new patients. Please find out about our remote consultation service here: https://www.veincentre.com/remote-consultation/.

See & treat on the same day

Our see & treat appointments have proven to be extremely popular during the last 5 months as it allows you to have a consultation & treatment on the same day. If this is something of interest then please email us some photos of your varicose veins so we can identify whether you are suitable for the see & treat option. Please email paitentcare@veincentre.com or call us on 01782 753 960.

If you are planning on attending your appointment please help protect us all from COVID-19: 

You must inform us immediately and you absolutely must not attend the clinic if:

– you, or any of your household, has any of the known Covid-19 symptoms within the last 14 days

– you have been told to isolate by the government’s Test and Trace service (Test and Trace Information: https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/)

– you have returned from abroad and been told to self-isolate (see information from UK Border Control: https://www.gov.uk/uk-border-control)

Symptoms include but are not limited to:

– a fever or high temperature (anything over 37.8ºC)

– a new, continuous cough or other respiratory signs

– a loss of, or change to, your sense of smell or taste – feeling very tired or fatigued – diarrhoea or other digestive complaints

– a skin injury that you would not have had before especially in the fingers and toes

Please note you have to wear a type 2R surgical mask when attending the clinic and your temperature will be checked on arrival. If your temperature is high or you exhibit any of the above symptoms your appointment will need to be rescheduled. Equally, if you refuse to abide by any of our protocols, regrettably we will not be allowed to see you at our clinics.

NHS Advice Information if you have Symptoms: https://www.nhs.uk/conditions/coronavirus-covid-19/check-if-you-have-coronavirus-symptoms/

For any questions or queries please email paitentcare@veincentre.com or call us on 01782 753 960.

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