WHAT IS YOUR COMPLAINTS' PROCEDURE?
We have a Complaints’ Procedure in place to ensure that all grievances are dealt with rapidly and effectively for the benefit of all parties concerned.
Should you feel things need to be improved or are unhappy about any aspect of the service or care we have provided please make a comment or provide feedback at any time, and to any member of our staff. We encourage you to do this at the earliest opportunity, as our aim is to try and sort out any issues as quickly and informally as possible.
If you feel that your feedback has not resolved the issue to your satisfaction, you may choose to make a formal complaint. Complaints should be sent in writing to the Office Manager, who will acknowledge receipt of the compliant within 2 working days.
A full copy of the Complaints’ Procedure can be obtained from Head Office.
Please call 01782 753 960 or email firstname.lastname@example.org.