What is your cancellation policy?

At VeinCentre, we completely understand that plans can sometimes change.

Appointments can be cancelled free of charge, during the 14-day cooling-off period. After this period, a cancellation charge may apply if:

• You cancel your appointment
• You request to rearrange your appointment within 14 days of the original appointment date and we are unable to refill your original appointment slot.
• You do not attend your appointment.

Please note that cancellation charges are not covered by insurers.

If you have a Consultation appointment:

If you decide to cancel your consultation and do not wish to reschedule, £100 of the £250 consultation fee will be retained if your cancellation request is made more than 14 days after the date of booking.

If you have a Treatment or Follow Up appointment:

If you decide to cancel your treatment appointment more than 14 days after the date of booking and do not wish to reschedule, a cancellation charge will apply. The amount depends on the type of treatment or appointment booked, and we will always confirm the applicable charge with you should this become due. This will also be detailed in your correspondence.

We appreciate that cancellation charges can sometimes be disappointing, and we hope you understand that they help us cover the costs of our clinical team, treatment rooms and the administrative work involved in managing appointments.

If you are unsure about anything or need to discuss your appointment, please don’t hesitate to call us on 01782 753960 — we’re always happy to help.