What is your complaints procedure?

We have a complaints procedure in place to ensure that all grievances are dealt with effectively for the benefit of all parties concerned.

Should you feel unhappy about any aspect of the service or care that we have provided, please make a comment or provide feedback at any time, and to any member of our staff. We encourage you to do this at the earliest opportunity, as our aim is to resolve any issues as quickly and informally as possible.

If you feel that your feedback has not been resolved to your satisfaction, you may choose to make a formal complaint. Formal complaints should be sent in writing to the email address below, and we will acknowledge receipt of the complaint within two working days.

You can obtain a full copy of our complaints procedure document here.

This document also contains our ‘Access to Medical Records’ policy.

For further information please call 01782 753 960 or email patientcare@veincentre.com.