Letters of Thanks
The following are full transcripts of Letters of Thanks:
"Dear Dr D West,
I am writing to express my gratitude and heartfelt thanks to the staff involved in my care.
I attended the Manchester clinic on the 6.7.18. I was immediately impressed with the calm and friendly receptionist Georgina on our arrival. I then was introduced to the lovely nurse Liz Jellyman who put me at ease straightaway. The consultant that I saw was Mr D Dodd who listened to my concerns regarding the pains and colour changes I was experiencing in my left inner thigh and foot. He examined me, performed a scan and then afterwards described why I was experiencing these symptoms and the procedures available for me. I never felt the appointment was rushed in any way and all my questions were answered fully. It was a very calm and relaxing appointment in a lovely clean setting and décor.
My first procedure was planned for 31.8.18 and I was frightened, I must note I am a nurse and hate being on the ‘other side’. Both Mr Dodd and Liz were absolutely fantastic in dealing with my fears and put me at ease straightaway, Georgina the receptionist must’ve recognised how frightened I was as within a few seconds of me arriving Liz was there offering her support from the onset.
My subsequent visits were nothing like the first at all. In fact I think I was very relaxed on my last visit.
Reflecting on this experience, I wish I had come to see your team years ago. The heaviness and the pain in my thigh has totally gone which was my main complaint but I am equally pleased with the cosmetic result. I feel a different person, I hadn’t realised how much my legs were affecting my life, my moods and my wardrobe!
Please pass on my most grateful thanks to your team and for changing my life.
*As per below, patient consented:
"Dear Dr David West,
It was a pleasure to write to personally thank your team. Their care, compassion and professionalism was outstanding and not something you can learn on a course, that came from them as individual people.
You have my consent to use any of my correspondence to publish as you wish including my name.
I also give consent for prospective patients to contact me if they wish.
May I thank you and your team again and wish you all a Merry Christmas and New Year.
"Dear Mr Dodd
I just wanted to thank you and your team at the Manchester vein center for diagnosing and treating me efficiently for my leg problems. I had struggled with cramps and aching in my legs for more than 12 months prior to your diagnosis and was avoiding long walks because of the discomfort that I would suffer.
The procedure has given me better circulation and strength in my legs, allowing me to get out hiking just under 14 days after the procedure. I am already feeling much more energetic and active and able to tackle hikes that I would have previously avoided. I am pictured here at the top of Snaefell on the Isle of Man.
I would recommend this process to anyone who is having leg circulation issues and am amazed how quickly the recovery process is. Thanks again for your help.
Consent received to publish email and photo
“I am writing to thank you for the recent treatment to my leg veins. Some years ago I had similar problems with my other leg and had injections and surgery as an inpatient in hospital. The process was uncomfortable, the recovery time was lengthy and I still have scars. I was a little apprehensive about the treatment you offer as it is still relatively new in this country but decided to give it a try.
From the explanation you gave me on my first visit and the comprehensive paperwork about the procedure, to my check up visit yesterday, everything went exactly as was predicted. The operation itself was nothing like as uncomfortable as I thought it might be and the friendliness of everyone there made it almost interesting to follow. The best thing was being able to go straight home and carry on as normal. As you predicted, slight pain/soreness on the fifth day (and the bandage felt tight at the end of the week) but nothing more than that. I was amazed at how painless the whole thing was and would recommend the procedure to anyone- so much better than going into hospital. I also appreciated the phone call after a few days to ask how I felt and if I had any problems ( I didn’t of course).
Although I could have simply written a short “Thank you” I felt by going into some detail you may show this letter to anyone who may be a little hesitant.
Many thanks again.
Please see attached photos – several Before ones and then 1 immediately after the stockings came off (10 days) and a few taken this weekend (9 weeks later). (See photos in Before and After Gallery)
I have suffered with varicose veins since the birth of my daughter 8 years ago and they got progressively worse over the years, particularly following the birth of my son 4 years ago. My legs constantly ached and I hated the way they looked – feeling very self conscious showing them. In fact I kept them so well hidden that many family and friends didn’t realise they were so bad until I showed them my “Before” photos.
Despite my husband constantly nagging me to get them treated, I felt that it would be purely for cosmetic reasons and couldn’t justify it. I was finally persuaded to do some research – helped by the fact we had such a warm summer and not feeling able to wear shorts was a nightmare.
I chose Veincentre partly for price reasons but I was also impressed with the information provided and the testimonials on the website. Taking the plunge I called and made an appointment and from the initial contact, right to the follow-up appointment I couldn’t have asked for better care from the team at Bristol.
Miss Winterborn was amazing and never once made me feel that I was being indulgent getting my legs treated. My only regret is waiting so long to have my legs treated and to say I am happy with the results is an understatement – I will definitely be wearing shorts next Summer! The actual procedure was more painful than I thought it would be but I know this is due to how much work I had done on the day. It also took me nearly 2 weeks to be pain free following the treatment, which was difficult as I run my own business but when the stockings first came it was worth all the pain and discomfort.
I want to personally thank Miss Winterborn for her friendly and professional care as I was very nervous about getting my legs treated. My friends and family are absolutely amazed at the results and I wouldn’t hesitate to recommend Veincentre to anyone.
"Thank you all for a great service and a great result! Very happy to be returning to Peru on Tuesday with what feels like new legs! Thankful.
"To Dr West and staff!
So pleased with the outcome of my treatment. Thank you so much for stopping behind to treat me too.
"Dear Dr West,
I have enclosed a letter complimenting 2 team members and general staff which is self-explanatory.
If you ever require recommendations to anyone or if anyone would like to talk to someone (me) who has had work done, then please feel free to give them my address and/or phone number.
I have not a clue yet as to the existence now or otherwise of my varicose veins. To me, it doesn’t matter so much as the 'intent' to disperse them, as shown by Dr Krishnan and Helen Burndred.
If I end up varicose veins free, I will take it as a non-expected bonus, as the safety I felt in your offices was alone worth the payment.
"Dear Dr Krishnan,
Thank you for the exceptional professionalism, kindness and even good fun we encountered on 10th November when I came for the initial part of my vein treatment.
So far, I have had the laser work but no foam injections, but I believe that when we return on 8 Dec, the foam work will be done (already paid on 10th Nov).
The treatment was fully pain-free and whist we were having amusing conversation with yourself and Helen about marathon running and other things, I was aware of the extreme focus whilst doing your job (both of you).
I personally was made to feel that, in the extreme outside chance of an emergency, that this likeable team could deal with it without 'batting an eyelid'.
Many thanks, sincerely
V & D"
"Dear Dr. West and Helen,
I just wanted to thank you both for the careful attention you gave me during both of my treatments. I feel confident now that there is going to be marked improvement in the appearance of my legs.
I was most concerned about the incident with the bed and I do sincerely hope that you are alright Helen? Please forgive my outburst of laughter. It was a form of hysteria I think and I really was not laughing at you. I realise that the outcome would have been quite serious for you. I was full of admiration that you completed my treatment even though you were in discomfort.
Anyway, thank you both once again.
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