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3 Veincentre Clinics in Top 8 Highest Rated Hospitals in UK

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We are delighted to achieve recognition from Private Health UK reviews.

3 of our clinics are in the top 8 hospitals and clinics in the UK based on the quality of patient reviews.

We use an independent review system for patients to feedback their opinion of our service. Such feedback is vital for continuous improvement of our service. We consistently receive excellent ratings and comments and have again been awarded The Patient’s Choice Award. See: Top Rated Hospitals

Who is running the review system?

We have employed Bazaarvoice, the world leaders in online rating systems to manage our new service. Bazaarvoice provides similar systems for world-leading brands such as Dell, Sears, Hewlett Packard, Lego, and Macy’s.  Bazaarvoice makes sure only the best, truest and most trusted reviews make it on to our site. The moderators are well educated, trained and tested to ensure only appropriate user-generated content gets posted.

A review will be rejected if it does not meet our review guidelines.

How can I be sure that the reviews are valid?

We operate a zero-tolerance policy if we identify a review that has been invented or falsified. Very rarely, we may identify a review that violates our review guidelines.

A medical tourism agency, hospital or clinic, doctor or dentist may be tempted to either:

  • Create a fake review to promote their own service.
  • Create a fake review to damage a competitor’s reputation.

We have chosen BazaarVoice as the partner for our Ratings and Reviews system because of their ability to identify fake reviews through the algorithms they run on review submissions, the tracking of IP addresses of reviewers, the validation of email addresses, and BazaarVoice’s experience of moderating thousands of reviews for major clients every month.

If we identify a review that has been invented or falsified, we will:

  • Remove the review(s) immediately from the site.
  • Remove the review function completely from that organisation’s listings on our sites, and delete all historic reviews.
  • Place a message against the organisation’s listings, explaining the removal of the reviews.
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